Our report on the visitor experience at the Pump Room

Earlier this year Friends of Pittville set up a Pump Room Action Group whose aim is to improve the visitor experience at Pittville Pump Room.

During August and September the group carried out a survey using mystery shoppers. More than 30 separate visits were undertaken, during which data was collected on the information and facilities available to visitors, and the welcome they received at the Pump Room.  This data has now been analysed and compiled into a report, which you can read here.

We have sent copies to the trustees and Chief Executive of The Cheltenham Trust, urging them to take immediate steps to bring the visitor experience at the Pump Room up to the standards set out in the Trust’s own customer charter, and offering to help with things such as signage, visitor information, website content etc.

The Action Group is preparing a separate presentation on a future vision for the Pump Room and hopes to work with The Cheltenham Trust to develop this.



Remembering Pittville’s WW1 casualties

On 10 November, Pittville History Works organised a short ceremony of remembrance at Pittville Gates for the forty Pittville servicemen who lost their lives in the First World War. Afterwards, eight of us – members of the Friends and of the History Works group – formed a Pittville contingent in the “Cheltenham Remembers” commemorative march, each carrying the name and photograph of one of the Pittville residents who died in the conflict.  At Sandford Park we joined over 1,000 others to march through the town centre to Montpellier Gardens, representing the 1,279 servicemen and women listed on Cheltenham’s war memorial.

For more information about the Pittville residents who lost their lives in the conflict, click here.

A packed house for our AGM


Our Annual General Meeting on 30 October was attended by almost sixty members.

The use of Powerpoint presentations for the first time for the chairman’s and treasurer’s reports was well received.

Six trustees were elected for a second term and two recent appointees, Andy Hopkins and Adrian Allen, were also elected.

Historian Stuart Manton’s illustrated talk on the zoological gardens that were planned for Pittville in the 1830s, but never built, was fascinating.

Thank you to Dunalley School for excellent IT support and generosity in allowing us to use their hall.

You can find the agenda, chairman’s report and accounts under “Documents”.

An Autumn Tree Walk in Pittville Park

Twenty Friends enjoyed a two-hour guided walk around the east side of Pittville Park on 27 September. The borough council’s Senior Tree Officer, Chris Chavasse, pointed out the most significant trees, explained the challenges that trees face from extreme weather and pests, and expounded on the aesthetic and medicinal value of particular trees. He is preparing an updated tree walk for the area above the lake, which will be on our website in due course. The previous edition and one covering Pittville Lawn can be found here and our self-guided walks for children can be found here.

Plans for the Park

Cheltenham Borough Council and Friends of Pittville have commissioned Illman Young Landscape Design to undertake a study of two key areas in the park: (a) the area in front of the Pump Room and (b) the Upper Lake. The study identifies current issues and proposes a range of works which could be carried out. Some of these could be carried out by our Green Space Volunteers, while others will require substantial fundraising.

Around 90 people looked at the plans when we set up a stall in the park on Sunday 2 September. The verbal comments were almost all in favour, though one visitor was worried that too many trees might be felled and that wildlife might suffer. A number of suggestions were made and these will be forwarded to the borough council.

You can download the full study report here.  Although this is not a formal consultation, your views are welcome and will be passed on.

Page 1 of 9

© Friends of Pittville 2018, Created by Daniel Espley

Charity Commission Registration number 1146790